We want ordering from Media Wall Fire Shop to be straightforward, safe, and hassle-free. The following information explains how payments are handled, how orders are prepared, and what you can expect when your goods are delivered.

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Payment Terms

Payment is required in full when your order is placed.

Payments can be made securely using the available options provided during checkout. All prices are displayed in pounds sterling (GBP £) and include VAT where applicable.

Once your payment has cleared, we will begin processing your order and arranging it for dispatch.

Although we make every effort to fulfil all orders, there may be occasions where an order cannot be supplied. If this happens, we reserve the right to cancel the order and will provide a full refund.

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Processing Your Order

Our standard processing and dispatch timeframe is between 1 and 10 working days for most orders.

Following receipt of your order, a member of our team may get in touch to discuss the expected dispatch date. The timeframe can differ between products because some goods are available from stock, whereas others may need to be sourced from a supplier or sent directly from the manufacturer.

If the product you have ordered is temporarily unavailable or placed on back order, we will let you know and provide an estimated lead time. Any timeframe provided should be considered an estimate and may change depending on stock availability and supplier circumstances.

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How Your Order Is Delivered

Depending on the size and nature of your purchase, we use established courier companies and pallet delivery networks.

• Smaller or lighter products may be delivered by services such as DPD, UPS, FedEx, or an equivalent courier.

• Larger and heavier products, including media wall fires, are generally transported using a kerbside pallet delivery service.

Once your order has left our premises or supplier, you will receive dispatch confirmation. Tracking details will also be supplied where the delivery service provides them.

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Expected Delivery Periods

After dispatch, the usual delivery windows are:

• Standard courier service: approximately 1–3 working days

• Pallet delivery: approximately 2–7 working days

These periods are provided as general guidance rather than guaranteed delivery dates. Circumstances such as courier network disruption, adverse conditions, or other events outside our control may affect the actual delivery time.

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Large & Palletised Deliveries

Due to their size and weight, larger products are delivered using a pallet service. The delivery is made to the kerbside at your property.

Please be aware of the following requirements:

• The delivery service is limited to kerbside drop-off.

• Drivers cannot enter your home or property to carry the goods inside.

• A signature will normally be required when the goods are delivered.

• The delivery company will arrange or confirm the delivery date with you beforehand.

• If nobody is available or the delivery cannot be completed, a further delivery attempt may result in an additional charge.

Please ensure that suitable access is available for the delivery vehicle and that someone is present to accept the goods.

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Delivery Costs

Delivery is free for most addresses located on the UK mainland.

Depending on the destination, an additional delivery charge may be necessary. This can include addresses in:

• Scottish Highlands

• Isle of Man

• Channel Islands

• Other remote or difficult-to-reach areas within the UK

Where an additional charge applies, we will advise you of the cost before the order is dispatched.

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Express Delivery Options

An expedited delivery option may be available for certain products. Where offered, this service is subject to an additional charge and must be agreed with our team before the order is placed.

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Checking Your Delivery

Please inspect your goods as soon as possible after they arrive and, in all cases, within 24 hours of delivery.

If anything is damaged, missing, incomplete, or otherwise not as expected, you must notify us within this period. Prompt notification allows us to investigate the issue and take the appropriate action as quickly as possible.

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Important Delivery Information

Media Wall Fire Shop cannot accept responsibility for costs or losses arising from:

• Installation or fitting services

• Delays within the courier or pallet network

• Failed or missed delivery appointments

• Time taken away from work or other commitments

• Delays resulting from events or circumstances outside our reasonable control

For this reason, we recommend arranging installation only once your order has arrived and you have had an opportunity to inspect the goods.

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Questions About Your Order

If you need any further information about payment, order processing, dispatch, or delivery, please contact our team. We will be happy to answer your questions and provide assistance with your order.